Privacy Policy

Last updated: July 2026

PT. ADEAKSA INDO JAYATAMA ("Dexanet", "we") is committed to protecting customers' personal data in accordance with Law No. 27 of 2022 on Personal Data Protection (PDP Law).

Data We Collect

• Identity data: name, NIK (for service registration), installation address.
• Contact data: phone number, WhatsApp, and email.
• Service technical data: IP address, ONU/router device, and network usage data.
• Payment data: billing and payment history (we do not store card data).

Data Usage

• Activation, management, and maintenance of internet services.
• Billing and service notifications (bills, outages, maintenance information).
• Improvement of network quality and customer service.
• Compliance with legal obligations to regulators (Kominfo/APH) in accordance with regulations.

Protection & Your Rights

Data is stored in a system secured with layered access controls. We do not sell personal data to third parties. You have the right to request access, correction, or deletion of data by contacting noc@dexanet.co.id.