Refund Policy

We are committed to providing the best service. In certain conditions, the following refund policy applies.

Conditions Eligible for Refund

• Double payment for the same bill.
• Cancellation of new installation by us because the location is out of reach, after the registration fee has been paid.
• Overpayment due to verified transfer amount errors.

Conditions Not Eligible for Refund

• Monthly fees for services that have been actively used.
• Temporary disruptions that have been resolved according to SLA.

Refund Process

1. Submit a request via WhatsApp/email with proof of payment.
2. The finance team verifies within a maximum of 3 working days.
3. Funds will be returned to the customer's account within a maximum of 14 working days after verification is approved.